privacy policy
This privacy policy sets out how we use and protect any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected and that your data is kept safe. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. This policy is effective from 14 September 2023.
What we do with your information
When you purchase something from our online shop, as part of the buying and selling process, we collect the personal information you give us. This includes your name, address, phone number and email address, and having this information allows us to send your purchased goods to you.
What we collect
We may collect the following information:
  • Your name
  • contact information, including email address, address, and phone number
  • information about your use of our site, including details of your visits, such as pages viewed and the resources you access
  • information provided voluntarily by you, for example, when you register for our newsletter or make a booking
  • Please note, we do not store any of our customers’ debit or credit card details
Where we store your information
We store personal information on our database and with select third parties, as outlined below:
Tilda is a Tilda website. When you place an order with us we receive your name, email address, phone number, billing address and shipping address. We DO NOT store any payment details. This information allows us to process your order, ship it out to you, and get in touch with you should there be any issues.
When you place an online shop order, we receive a confirmation email to our In this email we receive your name, email address, phone number, billing address and shipping address, along with details of your order.
Mailchimp is a marketing automation platform, and we use it to send out our marketing emails. When you subscribe to our newsletter, we store your name, address and email address (depending on what you share with us) on Mailchimp. We collect addresses (if you choose to provide it), so that we can send emails to people in specific parts of the world. You can unsubscribe from Mailchimp at any time by clicking the 'unsubscribe' link in the footer of our marketing emails.
Digital and Search Engine Marketing
We share customer data with third parties, such as Google, to perform services on our behalf in relation to Digital and Search Engine Marketing.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping
  • We use your information to process and send out your online shop orders
  • We send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • In the future, we may use the information to customise the website according to your interests
  • We may use the information to improve our products and services
We have in place all reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect online and we are dedicated to keeping this safe. Keeping your data safe is something we are dedicated to. However, the internet is never totally secure and therefore we cannot 100% guarantee the security of data that you choose to send us electronically and sending us such information is entirely at your own risk. If we discover an unlawful data breach of soul-fabric’s database, or the databases of a third party data processor, we will report it to any relevant authorities within 72 hours, and we will also contact anybody whose data has been affected.
How we use cookies
We use Google Analytics to monitor traffic on this website. Google Analytics has always exclusively used 1st party cookies to ensure reliable tracking and to protect visitor privacy. A cookie is a small file which websites can send to your computer and which helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.
Overall, cookies help us enhance your browsing experience by allowing us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, please note that we do not have control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. If we sell any or all of our business, then we may pass your personal information on to the buyer.
You have the right to request details of the personal information we hold about you under the Data Protection Act 2018. A small administration fee may apply.
If you believe that any information we are holding in relation to you is incorrect or incomplete, please let us know as soon as possible. We will promptly correct any information found to be incorrect.
Questions, comments, and requests regarding this privacy policy are welcome and should be addressed to Kseniia Miakonkova via email at

Privacy Policy
Effective Date: 14-09-2023
1. Introduction
Welcome to Soul Fabric. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed when you visit our website or make a purchase from us.
2. Information We Collect
  • Personal Information: We collect information that you provide to us directly, including your name, email address, billing and shipping address, and payment information when you make a purchase on our website.
  • Automatically Collected Information: We automatically collect certain information when you visit our website, such as your IP address, browser type, and operating system.
3. How We Use Your Information
  • We use the information you provide to process and fulfil your orders, communicate with you, and provide customer support.
  • We may use your information to send you marketing communications, but you can opt out of receiving these at any time.
  • We use automatically collected information to analyse and improve our website's performance and functionality.
4. Disclosure of Your Information
  • We may share your personal information with third-party service providers that assist us in operating our website and conducting our business.
  • We may also share your information to comply with legal obligations or to protect against unauthorized use of our website.
5. Data Security
We take reasonable measures to protect the information we collect from loss, theft, misuse, and unauthorized access. However, no security measures are perfect, and we cannot guarantee the security of your information.
6. Your Choices
  • You have the right to access, correct, and delete your personal information. You may also request to receive an exported file of the personal data we hold about you.
  • You can opt out of receiving marketing communications from us by following the instructions in the communication.
7. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at